A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. Gatehouse Bank plc is an award winning Shariah-compliant UK bank offering personal savings, residential & commercial property finance, commercial deposits and real estate finance. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Great service overall was impressed with support provided to get the case through. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. Need to see how long it takes now for the purchase time but all looks good for now. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. We found out that the mortgage was being processed by Gatehouse Bank. GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … A free inside look at company reviews and salaries posted anonymously by employees. Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. Gatehouse Bank refers to itself as a challenger bank. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Savings … Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. Rate reduced on 95 day notice account with only 1 month's notice. Direct Adviser was on the ball and proactive. News Gatehouse Bank employs a team of … Process took a bit longer than expected due to current Environment but overall it was very good. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. this is a good example of working as a team. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). ... all went well with the savings rate after a year the rate dropped which was to be expected with an offer that if … I sent in my enquiry and within a space of few hours, I received a callback. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Ashley was a great Help in getting my home re-mortgaged. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. © 2021 Trustpilot A/S. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. At the time of writing, Gatehouse Bank’s one-year fixed term deposit on Raisin paid 2%, just behind Atom Bank… This is a long article so we want to make your life easy with a quick summary of our findings. As a first time buyer, I had several questions which I needed answers for. As a first time buyer, I had several questions which I needed answers for. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. Triodos Bank customers’ savings are now protected up to £85,000 should the bank go bust. His customer service skills and knowledge was exceptional. Need to see how long it takes now for the purchase time but all looks good for now. The good news is Gatehouse Bank has recently had the best, or close to the best interest rates in the market (although, as a Shariah-compliant bank, this is an expected return). A great team who are really helpful. The whole process from an offer being accepted on a house to completion took just under 3 months. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. We would recommend Gatehouse to anyone looking for a home purchase plan. Profess halal credentials. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Great service overall was impressed with support provided to get the case through. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. I find this unexplained and worrying. Truly recommended! Truly recommended! Your feedback is appreciated and will help us to improve our service going forward. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. Cost me £50k. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! I am extremely happy with the service Gatehouse Bank provided. Gatehouse Bank … Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. this is a good example of working as a team. All rights reserved. Gatehouse Bank joins UNEP FI as a founding signatory It is great to see our CCO, Paul Stockwell in Mortgage Strategy’s latest magazine, discussing the rental sector. Mortgage application. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. Rate reduced on 95 day notice account with only 1 month's notice. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. Our initial concerns were sadly well founded. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. I’d say from our experience steer well clear from this bank. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Excellent from start to finish. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. His customer service skills and knowledge was exceptional. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Profess halal credentials. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. It currently has partnerships with six banks. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. About Gatehouse Bank. Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. I find this unexplained and worrying. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. There are products from UK providers such as Shawbrook, ICICI Bank, Gatehouse Bank, B&C and QIB (UK), which is the UK arm of the Qatar Islamic Bank. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. One of the few lenders who continued lending and supported brokers throughout lockdown. Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate … Cost me £50k. Not so with Gatehouse. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Any potential clients please be aware of the delay tactics and go with a company which is more professional. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Your savings account with us works similar to a conventional savings account, … Share. About Zenith Bank. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. Gatehouse Bank is a PRA and FCA regulated bank … Y while sympathetic was unable to help me further and stated that due to the resource demands (there are only 4 financial advisors qualified to assist within the whole company) there was no question of bringing forward my meeting. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. A lender who will lend where others will not. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.Founded in 2008, the Bank … They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. Reply ... Read 1 more review about Gatehouse Bank Only the latest review will count in the company's TrustScore احمد صالح 27 reviews… When other banks do this they give you the option to withdraw funds early without penalty. If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … The next best one-year fixed rate … When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! However was charged £400 broken rent. Gatehouse Bank, formerly known as Milestone Savings, is a UK challenger bank based in London. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Ashley was a great Help in getting my home re-mortgaged. The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! When other banks do this they give you the option to withdraw funds early without penalty. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. It doesn’t just focus on the big UK brand names, but promises to provide secure savings products regardless of where the bank was founded. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. It is the biggest commercial bank in Nigeria and the sixth biggest bank … It is licensed by Nigeria’s Central Bank. Our conclusion is that Gatehouse’s HPP product is a great option for … We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! An added attraction was that the account should have a decent savings rate. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. 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